SkarduApp Return Policy

Effective Date: 1/1/2024

Thank you for shopping with SkarduApp. Our goal is to ensure your satisfaction with every purchase. Please review the following Return Policy for products purchased through SkarduApp.

1. Eligibility for Returns:

   • Returns are accepted for products that meet one of the following criteria:
     • Damage: Products received in a damaged or defective condition.
     • Incorrect Item: Products received that do not match the order placed.
     • Change of Mind: Returns for a change of mind are accepted, but specific terms and conditions apply (referenced in the product listing).

2. Return Timeframe:

   • Customers must initiate a return within 7 days from the date of receiving the product. Returns requested after this period may not be accepted.

3. How to Initiate a Return:

   • To initiate a return, customers must contact SkarduApp using one of the following official channels:
     • Email: info@skarduapp.com
     • Support Ticket: 

4. Return Approval Process:

   • SkarduApp will review the return request and may require additional information or evidence, such as photographs of damaged items.
   • Once approved, customers will be provided with instructions on returning the product.

5. Product Listing Terms and Conditions:

   • Customers are encouraged to review the specific terms and conditions mentioned in the product listing, especially in cases of a change of mind. Some products may have additional conditions or restrictions on returns.

6. Non-Returnable Items:

   • Certain items may not be eligible for returns. This includes products that have been used, damaged by the customer, or are not in their original packaging.

7. Return Shipping:

   • SkarduApp will provide instructions on return shipping, and in certain cases, may arrange for return shipping on behalf of the customer.

8. Refund or Replacement:

   • Upon receiving the returned product, SkarduApp will assess the condition and issue a refund or provide a replacement, as deemed appropriate.

9. Policy Changes:

   • SkarduApp reserves the right to update or modify this Return Policy. Any changes will be communicated to customers through the official channels.

By making a purchase on SkarduApp, you agree to abide by this Return Policy. If you have any questions or concerns, please contact us at info@skarduapp.com.

SkarduApp reserves the right to make the final decision on all return requests.