SkarduApp Refund Policy

Effective Date: 1/1/2024

We strive to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting a refund on products purchased through SkarduApp.

1. Eligibility for Refund:

   • Refunds are eligible for products that meet one of the following criteria:
     • Damage: Products received in a damaged or defective condition.
     • Incorrect Item: Products received that do not match the order placed.
     • Change of Mind: Refund requests due to a change of mind are accepted, but please note that specific terms and conditions apply (referenced in the product listing).

2. Refund Method:

   • Refunds will be issued in the form of SkarduApp wallet credit. This credit can be used for future purchases on the SkarduApp platform.

3. Refund Timeframe:

   • Refund requests must be submitted within 7 days from the date of receiving the product. Any requests received after this period will not be eligible for a refund.

4. Cancellation Window:

   • Customers can cancel an order within 6 hours of placing it. Cancellation requests must be submitted via the official SkarduApp email address (info@skarduapp.com) or through the support ticket system.

5. How to Request a Refund:

   • To initiate a refund, customers must contact SkarduApp using one of the following official channels:
     • Email: info@skarduapp.com
     • Support Ticket: https://skarduapp.com

6. Refund Approval Process:

   • SkarduApp will review the refund request and may require additional information or evidence, such as photographs of damaged items.
   • Once approved, the refund amount will be credited to the customer's SkarduApp wallet.

7. Product Listing Terms and Conditions:

   • Customers are encouraged to review the specific terms and conditions mentioned in the product listing, especially in cases of a change of mind. Some products may have additional conditions or restrictions on refunds.

8. Non-Eligible Items:

   • Certain items may not be eligible for refunds. This includes products that have been used, damaged by the customer, or are not in their original packaging.

9. Policy Changes:

   • SkarduApp reserves the right to update or modify this Refund Policy. Any changes will be communicated to customers through the official channels.

By making a purchase on SkarduApp, you agree to abide by this Refund Policy. If you have any questions or concerns, please contact us at info@skarduapp.com.

SkarduApp reserves the right to make the final decision on all refund requests.