Refund policy

We want you to love your order. If something is not right, we're here to help.

When you can request a refund

You may request a refund within 7 days of delivery if your item:

• arrives damaged or defective,
• is not as described, or
• is the wrong item or wrong quantity.

How to request a refund

Open your order from your orders (or the tracking link we emailed you) and start a return/refund request. Please include a photo for damaged or incorrect items — it speeds up approval.

How refunds are paid

• Online payments — refunded to your original payment method.
• Cash on Delivery — refunded via bank transfer or easypaisa/JazzCash to the account you provide.

Approved refunds are usually processed within 3–7 working days after we receive and check the returned item.

Non-refundable items

For hygiene and freshness, perishable goods (e.g. fresh fruit) and opened personal-care items are non-refundable unless they arrive faulty.

Contact

Need help with a refund? Email info@skarduapp.com · +92 300 4382151.